What is Gorgias?

Gorgias is a customer service solution for eCommerce businesses, unifying chat, email, and social media support into one platform. It enables personalized customer interactions and helps streamline support operations.

Key Features of Gorgias

• Multi-Channel Support: Chat, email, and social media integration.
• Automation: Automated responses and ticket management.
• Integrations: Works with Shopify, Magento, and other eCommerce platforms.
• Analytics & Reporting: Track performance and customer satisfaction.

Who is Using Gorgias?

• eCommerce Brands: Providing unified customer support.
• Customer Service Teams: Managing interactions across channels.
• Marketers: Personalizing customer communication.
• Store Owners: Improving customer retention and satisfaction.

Additional Highlights

• Cross-Platform: Available on web and desktop.
• Scalable: Suitable for small and large eCommerce businesses.
• Automation Features: Reduces manual workload.

Summary

Gorgias streamlines customer support for eCommerce, offering a unified platform that enhances efficiency, customer satisfaction, and sales.